IMPORTANT BUSINESS UPDATE
Downloads
Letter
W-9
DUNS / NAICS / NCAGE
September 2019
Dear Valued LGC Maine Standards Customer,
We would like to share with you an update since becoming part of LGC’s Clinical Diagnostic Business Unit in November of 2018. Together with our colleagues at SeraCare Life Sciences, we now operate under a unified management team, are fully invested in our new product pipeline and remain committed to improving patient healthcare by offering products and services that support accurate and reliable diagnostic results.
A key next step to streamlined operations is consolidating order processing and delivery onto a shared Enterprise Resource Planning (ERP) platform.
As a result, all transactions for LGC Maine Standards’ VALIDATE® Calibration Verification products that are scheduled to ship on or after Monday, October 07th will be processed by our affiliated company, SeraCare Life Sciences, Inc., dba LGC Clinical Diagnostics.
Although we are migrating to this new ERP system, and while your purchases will be processed through our affiliate, it is important to note that the dedicated staff at our facility in Cumberland Foreside, Maine will remain the team you and your colleagues interact with on a day-to-day basis.
- There is no change to your account manager, customer service contacts or technical support representatives.
- There is no change to the manufacturing location, processes or teams that build and quality control our product.
- There is no change to the location where inventory is stored or the team that picks, packs and ships our product.
- There is no change to product labeling, inserts, registrations and/or FDA filing status.
What is changing and what action must you take? Please review the details below.
1. New Account
- When placing your first order, Customer Service will confirm your account details within our new system and will provide your new account number which is then referenced on all subsequent documentation.
- Note: if you are currently a customer of SeraCare Life Sciences, you will retain your existing account number and may change the account name to LGC Clinical Diagnostics.
2. Purchase Orders & Order Confirmation
- Continue to call, fax and/or e-mail your orders to your existing contacts at LGC Maine Standards. As we transition, POs may be submitted to Maine Standards Company, SeraCare Life Sciences or LGC Clinical Diagnostics and our Customer Service department will process and confirm the order.
- PO’s with a scheduled ship date on or before Friday, October 04th will be processed in our legacy system.
- PO’s with a scheduled ship date on or after Monday, October 07th will be processed in our new ERP system.
3. New Forms
- The format of documentation associated with your transactions (order confirmations, invoices, packing slips, etc.) will change and include reference to SeraCare Life Sciences Inc., dba LGC Clinical Diagnostics.
4. Invoices
- Refer to the specific banking details printed on each invoice in order to remit payment.
- Invoices processed within our legacy system (i.e. dated prior to October 07) should be remitted to Maine Standards’ existing TD Bank accounts and/or existing mailing address. For questions relating to your historical account balance, please e-mail: msc.ar@LGCGroup.com.
- Invoices processed through the new ERP system, beginning October 07, will use LGC Clinical Diagnostics’ HSBC accounts. Please contact AR@seracare.com to request a copy of our updated remittance details for use by your Accounts Payable Department.
5. Part Numbers
- Within the ERP system, VALIDATE® products will receive a new Material ID. Each legacy part number will be preceded by a “V-” for VALIDATE®. Example: “1100ro” will change to “V-1100RO”.
- Note: There is no change to our product labeling and the legacy format (i.e. 1100ro) will be retained as a “Reference No” on all ERP documentation. Purchase Orders can be issued with either the new Material ID or the legacy Reference No.
6. Sales & Use Tax Exemption / Resale Certificates
- Applies to customers in the following states: CA, FL, GA, IL, IN, KS, LA, MA, MD, MI, NC, PA, TX and WA.
- Pursuant to our obligations following the Wayfair v. South Dakota Supreme Court ruling, we are required to collect sales tax on all sales, unless a Sales Tax Exemption certificate is on file with our Finance department. Further, if we are shipping to a location on your behalf in one of the states listed above, we will need a Resale Certificate to that state location as well.
- If the certificate(s) is not on file with Maine Standards or SeraCare Life Sciences, please forward a copy to tax.dept@seracare.com.
- Note: We have also contracted with a third-party vendor, Vertex, Inc., to administer the collection of these certificates; they may contact you directly on our behalf.
- For additional questions regarding Tax Exemption, please contact Monica Domey, Sales Tax Analyst at monica.domey@lgcgroup.com.
As we continue to integrate our business into LGC’s Clinical Diagnostics Business Unit, our primary objective remains the continuity of product quality, service and delivery that you have relied on for years. We thank you in advance for your patience as we migrate onto this new ERP system. This purpose of this webpage is to offer up-to-date information for you and your colleagues. Please share it as necessary.
Should you have any questions regarding this transition, or to let us know how we can better meet your needs, please call your Account Manager or call a member of our Customer Service Department at 207-892-1300. We can always be reached by e-mail at: msc.sales@lgcgroup.com.
Know that the quality of service and products developed, manufactured and delivered by our team at Maine Standards Company remains unchanged. From our production floor to your laboratory, we value our business with you, our customer, and continually strive to provide world-class service.
Thank you for your continued business.