Data Analysis & Technical Support
Data Reduction
At LGC Maine Standards, data reduction services are always included with the purchase of VALIDATE® products with no additional charge. Data can be sent to LGC Maine Standards as often as you need:
- Six-month checks
- Retesting
- Troubleshooting, or
- After your instrument maintenance
Or, to process data on your own and receive real-time reports, please log in or sign up below for access to MSDRx Infinity, VALIDATE's new cloud-based processing software..
Click here to log in or sign up.
Technical Support
The mission of the Technical Support Group at LGC Maine Standards is to
provide the highest standard of technical assistance with every customer
interaction. Our goal is to resolve every customer inquiry or concern in an
expeditious and professional manner.
To help with this mission, this section of our website includes technical
information about our products and services for you. In addition to detailed
information about our products and services, our FAQs also include
information regarding linearity and calibration verification requirements.
Lastly, we provide several case studies based on customer requests for
examples of results and potential corrective actions. Please use the
Customer Feedback Form to let us know how we are doing and whether there is
additional information you would like to see here.
About Technical Support Staff
Our technical support personnel at LGC Maine Standards are qualified
laboratory professionals, many of whom are Medical Technologists with
experience in the Chemistry lab. In addition to the expertise in linearity
and calibration verification requirements, LGC Maine Standards'
technical support staff are familiar with all VALIDATE® products, data
reductions reports, a wide range of analyzers, and the regulations of
inspecting agencies.
Questions?
Call: 1-800-377-9684
Email:
msc.techsupport@lgcgroup.com
Hours
Mon - Fri: 8:30 AM to 5:00 PM, ET