Technical Support

Support Overview

• FAQs
  • Calibration Verification / Linearity
  • Data Analysis
  • VALIDATE^® Product
  • Peer Group Setup
• Case Studies
  • Case Study 1
  • Case Study 2
  • Case Study 3
  • Case Study 4
• Tech Bulletins
• Data Submission
• Customer Feedback

Peer Group Setup FAQs:

Questions:

What is the purpose of the peer group setup packet?  Do I have to complete it to receive data reduction reports?

I have some questions about completing the form, how can I get help?

What is Peer Group Analysis?

How is a peer group determined?

Does the data submission process change with the addition of Peer Group Analysis?

When will I receive my Peer Group Analysis Reports?

Do I need to sign up or subscribe to Maine Standards Company's Peer Group Analysis?

Answers:

What is the purpose of the peer group setup packet?  Do I have to complete it to receive data reduction reports?

Maine Standards Company provides Peer Group Analysis as part of the data reduction service provided with the purchase of VALIDATE^® calibration verification / linearity kits.  This Peer Group Setup packet contains information that you must complete for each applicable instrument system to be placed in the proper peer group.  This information must be completed to receive your Peer Group Analysis.

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I have some questions about completing the form, how can I get help?

Instructions for filling out the information are provided with the packet or can be downloaded.  For additional assistance or information, contact Maine Standards Company Technical Support at 1-800-377-9684.

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What is Peer Group Analysis?

Peer Group Analysis is an analysis of your recovered calibration verification / linearity testing results as they compare to your peers.  In addition to a Linearity Analysis, a Peer Group Analysis is provided on the same report page.  A more in-depth discussion of the Peer Group Analysis is provided on this page.

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How is a peer group determined?

A peer group is defined as instruments using the same method to test for an analyte with the same VALIDATE^® lot.  Instruments are grouped by instrument brand or model as appropriate.  Maine Standards Company will compare your result to the appropriate peer group based on the information you provided to us in the Peer Group Setup Packet.

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Does the data submission process change with the addition of Peer Group Analysis?

Submission of data for peer group analysis will be similar to the previous method of submitting data to Maine Standards Company.  The only change is that now you will be required to report a Method ID for each analyte, as opposed to just the analyte abbreviation.  Method IDs can be found in the Peer Group Setup Packet we provide.

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When will I receive my Peer Group Analysis Reports?

Completed reports will typically be returned within five business days.

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Do I need to sign up or subscribe to Maine Standards Company's Peer Group Analysis?

Peer Group Analysis is provided with the purchase of all VALIDATE^® calibration verification / linearity kits.  To be included in and receive Peer Group Analysis, you must complete a Peer Group Setup packet for your data to be placed in the appropriate peer group.  This packet is sent to your laboratory contact upon receipt of your order.  The packets can also be downloaded.

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For Technical Support:

Toll-free:  800-377-9684
or 207-892-1300

Or Contact us via e-mail.

Hours:
8:30 AM to 5:00 PM,
Eastern Time, Monday
through Thursday.
8:30 AM to 4:00 PM on Friday.

For technical consultation outside of normal business hours, simply call during business hours or email us to schedule a time.