Technical Support

Support Overview

• FAQs
  • Calibration Verification / Linearity
  • Data Analysis
  • VALIDATE^® Products
  • Peer Group Setup
• Case Studies
  • Case Study 1
  • Case Study 2
  • Case Study 3
  • Case Study 4
  • Case Study 5
• Tech Bulletins
• Data Submission
• Customer Feedback

Case Studies

Case Study 1:  Level 4 and 5 Results Outside Statistical Limits and Appear Visually Nonlinear.

Case Study 2:  Recalibration Does Not Correct Nonlinear Response, Additional Troubleshooting Required.

Case Study 3:  Level 4 Statistical Flags and Results Appear Visually Nonlinear on Several Analytes.

Case Study 4:  Low Bilirubin Recovery at All Levels and Results Appear Visually Nonlinear.

Case Study 5:  After Calibration and Re-Calibration, An Instrument Continues to Perform Nonlinear – all Levels are outside statistical limits and appear visually nonlinear.

For Technical Support:

Contact us via email

Hours:
8:30 AM to 5:00 PM,
Eastern Time, Monday
through Thursday.
8:30 AM to 4:00 PM on Friday.

For technical consultation outside of normal business hours, simply call during business hours or email us to schedule a time.